Winged Horse Leather Bag Charm DIY Kit - Babylon Leather

Order Processing Times

DIY Kits: Shipped within 1-3 business days. Some may take longer due to production schedules, and we will notify you if this happens.

Patterns, Hardware, Leather, and Tools: Shipped within 2-6 business days.

You’ll receive a confirmation email with tracking once your order is processed. Delivery times may vary; for the latest updates, contact us.

Shipping Methods and Fees

DIY Kits: Free shipping on all orders.

Other Products: FREE shipping on orders over $15; small fee for orders below $15. Orders typically arrive in 6-10 business days after shipment.

30-Day Returns and Exchanges

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (incorrect or defective item), we’ll cover the return shipping costs.

Expect your refund within four weeks of returning the package, though it may be processed sooner. This includes time for shipping, return processing, and your bank's refund handling

To return an item, please feel free to contact our support team for assistance. We’ll notify you by email once the return is processed.

1. My kit is missing hardware or leather pieces. What should I do?
No worries! First, check all packaging—tiny parts can be tucked away or accidentally discarded. Then take clear photos of everything you received and email them to customer service. We’ll work with LIold to ship any missing parts as quickly as possible.

2. Can I get a replacement if something is damaged or lost?
If the item is missing or has a manufacturing defect, we’ll replace it as soon as you contact us. If it’s damaged or lost after delivery, a small fee for the item and shipping may apply according to our standard rates.

3. Can I buy extra thread or parts?
Absolutely! To make sure everything fits perfectly, we recommend checking with Lloyd first. He’ll guide you to the right parts and the best solution for your kit. You can reach him at support@babylonleather.com.

4. I received fewer piping strips than expected. Is my kit missing pieces?
No, your kit likely includes the correct number of piping strips for your version. Round-hole kits (such as Lindy, Picotin, or Birkin bags) only require one strip per outside edge, so you may see fewer strips than tutorials for oblique-hole versions, which use more.
Important: Before starting, please make sure the tutorial title and content exactly match your kit’s version. This ensures that the piping length and placement are correct.If you’ve already followed an oblique-hole tutorial and cut the piping for the bottom edge, you can contact us to purchase extra piping strips for a small additional charge.
If you haven’t cut the piping yet, simply unsew and adjust according to the correct round-hole tutorial.