After you place an order, we’ll email you an order confirmation. When your order ships, we’ll send another email with a tracking link. You can also check your order status in the “Order History” section of your account on our website.

We can only make changes to orders that haven’t been processed for shipping. To request a change, please contact support via the “Contact Us” form.

If you wish to cancel your order, please email or call customer support as soon as possible.

Once an order is placed, you can’t modify it on the website. Please contact our customer support team for any changes.

Once your order ships, you’ll receive an email and a text message with tracking details. You can also track your order here:
https://www.babylonleather.com/pages/track-order

Please check your tracking here:
https://www.babylonleather.com/pages/track-order

If you still need help, email us with your order number and a brief description of the issue. We typically respond in under 12 hours. Thank you for your patience!

We ship worldwide from regional warehouses whenever possible to speed up delivery. Most packages arrive within 6–10 days after shipment.

Yes. We provide reliable global shipping to both major cities and remote areas. You can place your order now—if there’s any issue with delivery, we’ll let you know.

Processing times vary by product:

• DIY Kits: Usually in stock and ship within 1–3 business days. In rare cases, production schedules may extend processing; if so, we’ll notify you promptly.
• Patterns, Hardware, Leather, and Tools: Typically ship within 2–6 business days.

Once shipped, most orders arrive in 6–10 business days, depending on your location. If your order hasn’t arrived within that window, please contact us and we’ll assist right away.

No problem! Our step-by-step video tutorials are easy to follow.

Subscribe to the official Babylon Leather YouTube channel. We’re dedicated to leather DIY projects and keep publishing helpful videos:
https://www.youtube.com/channel/UCmkBNlJr7DO0JRkzMdR7o3Q

Each kit has a detailed video tutorial. You can also contact us with your order number and we’ll send the exact tutorial link for your item.

Assembly usually takes 3–5 hours—perfect for a weekend project or a handmade gift.

Yes. Please check the Pattern collection. We also offer custom patterns—contact us with your idea and we’ll get back to you soon.

Yes. We provide high-quality full-grain/top-grain leather. You can choose leather on our website or contact us with your questions. Browse here:
https://www.babylonleather.com/collections/all-leather

Yes. We currently offer a beginner’s toolkit (needles, thread, awl, burnishing tool, and more). We’ll gradually add more recommended tools and supplies:
https://www.babylonleather.com/collections/tool

Yes, provided the following conditions are met:

• The item was purchased from our online store.
• The item hasn’t been used.
• The item is in its original packaging with all tags.
• The request is made within 30 days of delivery.
• Return shipping costs are not covered by us.

To request a return, please submit your request via the “Contact Us” form. Our support team will respond as soon as possible.

Yes. Exchanges follow the same conditions as returns:

• The item was purchased from our online store.
• The item hasn’t been used.
• The item is in its original packaging with all tags.
• The request is made within 30 days of delivery.
• Return shipping costs are not covered by us.

To request an exchange, submit your request via the “Contact Us” form.

We accept PayPal, debit cards, and major credit cards (Visa, MasterCard, Discover, American Express).

Yes. We use PCI-compliant third-party payment processors. Your card data is stored, processed, and transmitted securely using industry-standard encryption.

We currently support USD, CAD, and EUR. If your card uses another currency, you’ll be charged in USD, CAD, or EUR depending on the site version, and your bank’s conversion rate may apply.

We offer 100% secure checkout on the official Babylon Leather website. If you encounter an issue, please start here for solutions:
https://www.babylonleather.com/pages/payment

If you still need help, contact us and we’ll respond quickly.

You’ll earn 10% commission on total referral sales when customers purchase via your affiliate link or coupon code. Learn more here:
https://www.babylonleather.com/pages/affiliate

We welcome partners worldwide (USA, UK, AU, SG, NZ, FR, DE, BR, MY, JP, IN, SA, ZA, and more). If you’re interested in our DIY projects, please contact us to apply.

First, log in to your registered account on our website. Then, click the “Rewards” button at the bottom left corner of the website. Your current points balance will be displayed there.

No worries! First, check all packaging—tiny parts can be tucked away or accidentally discarded. Then take clear photos of everything you received and email them to customer service. We’ll work with LIold to ship any missing parts as quickly as possible.

Glue can sometimes be removed by couriers as a hazardous item. We recommend sealing thread ends with a lighter—it’s cleaner, faster, and works great.

Quick guide:

• Trim the thread, leaving about 2 mm.
• Gently melt the tip with a lighter—just enough to seal.
• Keep the flame at an angle and away from the leather to avoid marks.

If you still prefer glue, a leather-safe super glue from your local store works well.

Questions? Reach out—we’re happy to help!

Safety tip: Use in a well-ventilated area and keep away from children.

If the item is missing or has a manufacturing defect, we’ll replace it as soon as you contact us. If it’s damaged or lost after delivery, a small fee for the item and shipping may apply according to our standard rates.

In our oblique-hole DIY kits, not all stitch holes are oblique. Some areas use round holes for corners, small parts, or reinforced areas to ensure durability. Oblique holes are more delicate and usually on larger sections. Gently stretching the leather or using an oblique awl can help see and guide stitching, keeping your bag sturdy and neat.

No, positioning tools or pins are not included. Some influencer videos show them as a special gift for collaborators—they are not part of regular orders. These items in videos are mainly for demonstration. If you’d like to get them, you can purchase them separately; the purchase link is available on our website.

Needle breakage usually happens in only one situation: when sewing through multiple layers of leather. To prevent this, always pull the needle out vertically—never at an angle. Make sure the needle and the hole in the material remain at a 90° angle while removing it. This ensures even force on the needle and significantly reduces the risk of breakage.

Direct sourcing, no middlemen. Genuine leather, boutique quality, accessible prices.

All duties, VAT, and customs covered. No hidden fees.

Independent handcraft brand. Kits inspired by iconic designs for personal crafting only—materials and tutorials to create your unique piece. No branded bags, no infringement.